Mobile Technology enriching Digital Travel Experience

After our first research, initial development and extensive beta-testing, we launched our enhanced 3.0 app in 2016 that featured updated UI/UX and still provided the basics of our app; itinerary information, web check-in and seating information.

With mobile being relatively new at the time, many wondered why we made the decision to build our own product versus utilizing a third party. We felt our competitive edge existedin our ability to change as our industry changed, and just as quickly. For example, we can nowadd and develop proprietary features to enhance our app pro-actively, before our travelers know they want such a feature. Our Click to Call Agent and delay/cancellation notifications are huge successes with our users. Timely updates area value add to the traveler, which only builds upon our vision of traveling with you.

This vision carries over to all aspects of a trip, not just reservations and itineraries. Via API integrations, we are able to work with key partners like Hilton and Flight Stats to provide all trip details within the app. Through deep linking, users can pick a room at a Hilton, check in and download their room key—no more waiting in line at a counter. We want our app to be indispensable throughout all stages of the trip—not just the parts spent traveling. With features such as language dictionaries, phrasebooks and tip calculators, our goal is to be there for the traveler and whatever curveballs their trip might throw at them.

Today, our product focus is past the digitization phase and has moved on to create a mobile tool that is predictive and contextual, sending key alerts to the traveler and offering the tools they need while en route. Part of this focus is to continue enhancing our global capabilities such as supporting multiple booking solutions for air, car, rail and hotel, all in one location.

Another core piece of our vision is growing app-to-app interfaces. The average traveler could download and manage hundreds, if not thousands, of different traveler apps. We want a one-stop process—a one-stop travel app. By continuing to partner with other travel vendors, we hope to be the traveler’s only app needed for a successful and stress-free travel experience.

Today, the product is available via a new cross-functional, code-based platform called Xamarin. To keep our innovation moving, we utilize focus groups and internal stakeholders to enhance our product and create a roadmap for future development. Looking into the future, we are evaluating new emerging technologies like chat bots and artificial intelligence to take our product to the next step and continue its evolution.

Eight years ago, we started with a drawing on a napkin and the goal to bring our travelers a mobile solution. We’ve kept that innovative spirit at the forefront of our efforts by bringing superior enhancements to our app. We created an agileprocess through stakeholder groups to ensure key features would be in place for the end user. While the technology will change, we believe mobile is one of the key strategic initiatives for us and will drive continued success for our company.